We are committed to delivering high-quality services and to handling refund requests fairly and transparently. This Refund Policy applies to all paid services provided by NovaField Technologies.
1. Project-based services
- If we have not yet started work on your project, you may request a full refund within 7 days of payment.
- Once work has begun, refunds are pro-rated based on the work completed and resources allocated at the time of the cancellation.
- Refunds are not available for completed and delivered milestones that have been accepted by the client.
2. Monthly retainers and subscriptions
- Monthly retainers may be cancelled at any time with at least 14 days' written notice before the next billing cycle.
- Fees already paid for the current month are non-refundable, as resources have been reserved for that period.
3. Third-party costs
Any third-party costs incurred on your behalf (e.g. ad spend, software licenses, hosting) are non-refundable.
4. How to request a refund
Email sales@novafldtech.com with your invoice number and a brief description of the issue. We will respond within 5 business days. Approved refunds are processed to the original payment method within 7–14 business days.
5. Chargebacks
We encourage clients to contact us first to resolve any concerns. Initiating a chargeback without contacting us may result in suspension of services pending resolution.
6. Contact
For any questions about this policy, contact sales@novafldtech.com or +1 (407) 653-6858.